talkbox
by Monterosa

Community's back!

For years, brands turned off comments. Too risky. Too toxic. Too expensive to moderate. Talkbox changes that: AI moderation that understands the moment. Fan loyalty with interactivity, rewards and statuses. Compliance tooling for today's reality.

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Monterosa
AWS
Anthropic
OpenAI
Databricks
The problem

Why big brands got the fear

dangerous

Toxicity killed comments

One hate speech incident costs more than a year of engagement revenue. Brands chose silence over risk.

speed

Moderation doesn't scale

Human moderators can't keep up with live events. 10,000 comments per minute during a match. 3 moderators.

gavel

Regulators demand proof

Ofcom, the DSA, brand partners: they all ask "How do you moderate?" Most platforms can't answer with evidence.

How Talkbox works

AI that gets the moment

shield

AI Safety Layer

PII automatically masked. Profanity caught before AI even evaluates. Prompt injection blocked at the infrastructure layer.

smart_toy

Context Engine

7 safety categories scored per comment. Understands sports banter vs hate speech.

target

Topic Proximity

Measures how on-topic each comment is. Detects drift before conversations derail.

person_check

Human Queue

Borderline comments go to human review with AI recommendations and keyboard shortcuts.

"What a goal!! He's been on fire all season"

In: Premier League Match Day

On-topic · Approved
Proximity
0.94

"Incredible atmosphere tonight, best I've seen in years"

In: Champions League Final

On-topic · Approved
Proximity
0.91

"Senator Whitfield is destroying this country, vote him out NOW"

In: Premier League Match Day

Off-topic · Rejected
Proximity
0.12

"Follow me @lifestyle.queen for giveaways!! Link in bio"

In: Champions League Final

Spam · Rejected
Proximity
0.05

"🐍👉🏀⭐💀 absolute 🤡🤡🤡"

In: NBA Playoffs Live

Emoji evasion · Rejected
Proximity
0.61

"最佳赔率在此! 注册即送888 ➡️ bet-king dot xyz"

In: World Cup Qualifier

Gambling spam · Rejected
Proximity
0.08
Intelligence from every conversation

Comments that tell you what fans think

Every comment is a signal. Talkbox turns unstructured conversation into structured audience intelligence, live.

monitoring

Sentiment Pulse

Real-time mood across your audience. See shifts as they happen during live events.

radar

Topic Drift Radar

Detects when conversations veer off-topic. Alert your team before things escalate.

verified_user

Brand Safety Score

A single 0-100 score combining toxicity, rejection rate, and topic drift. Share it with sponsors.

group

Fan Personas

Anonymous behavioural profiles. Know who is engaging and how to keep them coming back.

92%
Brand Safety
78%
Positive Sentiment
0.91
Topic Proximity
Built for your team

Made for product, editorial
and development teams

group

Turn passive viewers into participants

Live polls with animated results, prediction games with countdown timers and reveal animations, and 10-second moment reaction bursts. Every tap is a data point.

loyalty

Fan loyalty that self-moderates

Comments earn points and tiers. Bad behaviour costs rank. Fans police themselves.

monitoring

Sentiment pulse, live

See audience mood in real-time. "80% of fans are angry about the substitution." Act on it.

campaign

Sponsor integration

Sponsored questions and polls generate first-party audience data. No cookies needed.

code

Two-line embed

<div> + <script>. No build step. Works with WordPress, Contentful, React, Next.js, any CMS.

api

REST API, 33 endpoints

No SDK required. Just fetch. Comments, reactions, replies, reports, bans, filters, stats.

shield

AI Safety Layer

PII masking, profanity detection, prompt injection protection. All at the infrastructure layer. $0.00003/comment.

package_2

React component

<MonterosaTalkbox /> with TypeScript types. Dark/light themes. CSS custom properties for branding.

history

Moderation audit log

Every decision timestamped, attributed, exportable. Evidence for Ofcom, DSA, and brand partners.

verified_user

Brand Safety Score

0-100 per topic, visible to sponsors. "This topic is 94% brand-safe." Real-time confidence metric.

visibility_off

Silent moderation

Users don't know they're being moderated. Rejected content vanishes without notification. No streisand effect.

translate

Cultural intelligence

Living dictionary of evolving youth language. Detects coded slang, emoji phonetics, and regional variations.

See it live

Fast, silent moderation

AI screens every comment in under 2 seconds. By default, moderation is silent: rejected comments simply never appear. The author still sees their own message. No notification, no drama.

Transfer Deadline Day Live
S
ScoutReport2m ago
Hearing the deal is close. Medical tomorrow morning.
T
TransferTracker1m ago
Big signing if true. Would change everything 🔥
U
You just now
smart_toy AI Analysis
Topic Proximity
Message...
arrow_upward

Open the full interactive demo →

Ship in minutes

Two lines. Any site.

WordPress, Contentful, React, static HTML. Drop it in, it works.

<!-- Monterosa Talkbox --> <div id="monterosa-talkbox" data-topic="my-article-123" data-mode="comments"></div> <script src="https://cdn.monterosa.co/talkbox/widget.js" data-space="YOUR_SPACE_ID" async></script>
chat
Chat
forum
Comments
trending_up
Forum
play_circle
Video
how_to_vote
Polls
emoji_events
Predictions
celebration
Reactions
Beyond comments

Interactive elements,
native to the conversation

Polls, predictions and moment reactions appear inline between messages. Every tap generates first-party audience data.

City vs Liverpool 2,847 watching
K
KopEnd_992m
City look shaky at the back today
M
MatchdayMike1m
Haaland invisible. Get him on the ball
Message...
arrow_upward

Try it live in the demo →

Powered by Monterosa Loyalty

Engagement that rewards good fans

Comments earn points. Points earn tiers. Tiers unlock features. Bad behaviour costs rank. The community polices itself.

Bronze Silver Gold Platinum
Feature Bronze Silver Gold Platinum
Text comments
Reactions
Replies
GIFs & polls
Predictions
Custom avatar, highlighted name
Moderation Studio

The control room for your content team

Real-time dashboard. Keyboard shortcuts for speed. AI recommendations on every comment. One-click approve or reject.

Studio capabilities

What the moderator console does

Every wireframe above maps to a real Studio surface that ships with Talkbox. Here's the functionality behind each one.

Dashboard

Live ops at a glance

Per-topic KPIs (volume, approval rate, AI/human split, time-to-decision), trend charts over the last 24h/7d, top contributors, current backlog and SLA timers. The first surface a duty moderator opens at the start of a shift.

Moderation queue

Keyboard-driven review

Only borderline comments land here - everything obvious is auto-approved or auto-rejected by the AI. The queue is scored, sorted and grouped by topic. Keyboard shortcuts: A approve, R reject, J/K next/prev, S shadowban author, P pin, U undo. Each item shows the AI's category scores, topic-proximity score, and the original comment in context.

Topics

Find, create and tune topics

Spin up a new topic by URL (paste a Reddit thread, news article or YouTube video and Talkbox extracts the headline + topic statement), by template, or by hand. Per-topic dials: moderation mode (pre/post-publish, off), threading, reactions, character limit, allowed media, AI tolerance, scheduled open/close times.

Firehose

Everything, in real time

Live cross-topic stream of every comment as it's posted - approved, rejected and queued - with filter chips for state, topic, author, AI category, language and time. Pause, scroll back, pin a comment to investigate. Useful for incident response and for seeing the room as a whole rather than one topic at a time.

Users

Author profiles + actions

Search by handle, email or session id. Each profile rolls up history, AI flags, ghost/shadow-ban status, prior moderator notes and warnings issued. One-click silence (shadow-ban), timeout, permanent block, or escalate to legal export.

Settings

Workspace + AI tuning

Choose the moderation model (any AWS Bedrock model with tool-calling), set the auto-approve and auto-reject thresholds, edit the org-specific system prompt addendum, choose silent vs visible rejections, set monthly budget caps with email alerts, manage operator seats and API keys.

API

Embed Talkbox anywhere

Browseable reference for every endpoint - public, session-auth and operator. Live request/response samples, parameter docs, copy-paste curl. Pair with the embeddable web component for a 5-line drop-in, or wire the API straight into a custom front end.

Cost of moderation

Pay-as-you-go AI, on the model you choose

Talkbox runs every comment through Amazon Bedrock. Any Bedrock-hosted model that supports tool calling is supported - swap models per workspace or per topic. The default is Amazon Nova Lite because it's the cheapest fit-for-purpose option; switch up when a topic needs heavier reasoning.

Default

Amazon Nova Lite

~$0.0001/comment

Bedrock list: $0.06 /1M input · $0.24 /1M output.

Vendor-stated: "very low cost multimodal model with lightning fast processing." 200+ languages supported (optimised for 15 incl. English, Arabic, Simplified Chinese, Hindi, Russian). 300k context window. Multimodal (text, image, video, documents). AWS Nova docs

150 comments~$0.02
1,500 comments~$0.16
5,000 comments~$0.51
50,000 comments~$5.10
Mid-tier

Kimi K2

~$0.001/comment

Bedrock list: $0.60 /1M input · $2.50 /1M output.

Vendor-stated: 1T MoE (32B active) "meticulously optimized for agentic capabilities." Tool-use leader: Tau2-retail 70.6, SWE-bench Verified 71.6%, IFEval 89.8% (SOTA). Strongest evidence in English and Chinese (C-Eval 92.5%). 128k context. Model card

150 comments~$0.15
1,500 comments~$1.55
5,000 comments~$5.15
50,000 comments~$51.50
Premium

Anthropic Claude Haiku 4.5

~$0.002/comment

Bedrock list: $1.00 /1M input · $5.00 /1M output.

Vendor-stated: Anthropic's "fastest model, a lightweight version of our most powerful AI." Matches Claude Sonnet 4 on coding/computer-use/agent tasks; 73.3% on SWE-bench Verified. Pitched for "real-time applications like customer service agents and chatbots" and as sub-agent in multi-agent systems. Anthropic.com

150 comments~$0.27
1,500 comments~$2.73
5,000 comments~$9.08
50,000 comments~$90.75
Multilingual

Mistral Large 2

~$0.003/comment

Bedrock list: $2.00 /1M input · $6.00 /1M output.

Vendor-stated: "much stronger multilingual support, and advanced function calling capabilities." Explicit language list: English, French, German, Spanish, Italian, Portuguese, Arabic, Hindi, Russian, Chinese, Japanese, Korean, Dutch. 84.0% MMLU. 128k context. Mistral.ai

150 comments~$0.47
1,500 comments~$4.72
5,000 comments~$15.73
50,000 comments~$157.30
Top reasoning

Anthropic Claude Sonnet 4.6

~$0.005/comment

Bedrock list: $3.00 /1M input · $15.00 /1M output.

Vendor-stated: "hybrid reasoning model with superior intelligence for agents, featuring a 1M context window." Pitched for "complex, multi-file codebases" and long-running autonomous agents with "superior instruction following, tool selection, and error correction." 1M context (beta). Anthropic.com

150 comments~$0.82
1,500 comments~$8.17
5,000 comments~$27.23
50,000 comments~$272.25
Methodology

Per-call estimate assumes ~1,000 input tokens (system prompt, topic statement, recent thread context, user comment) plus ~100 output tokens (structured JSON verdict). Talkbox's prompt is conservative on context; real-world usage typically lands inside this envelope. Heavier topics with longer chat-history context can run 2-3× higher; lightweight chat topics often run lower.

Estimates only. Actual cost depends on prompt length, language, the proportion of comments routed to a heavier model for borderline calls, Bedrock region pricing, and any AWS volume discounts your workspace inherits. Talkbox passes Bedrock invocation cost through to your AWS bill - you control the budget cap and email alert threshold from Settings.

Ready to bring community back?

No credit card. No risk. Give your fans a place they can call their own.